Ionic BPM doesn't work

[Georgios1]

Hello guys

This is ny 2nd ionic, my first one died without out a reason...

I just received my 2nd one as a Christmas gift, it was working properly for a couple of days, then yesterday it didn't track my sleep and I realized that BPM doesn't work- i did a reset more than 6 times and a factory reset once and the problem still exists, any ideas? I love this watch but if the 2nd one does not work will get very disappointed

Best

Georgios

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Georgios1.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming the complete troubleshooting instructions at What factors can affect my heart-rate reading on my Fitbit device?

For more information about tracking sleep, see How do I track my sleep with my Fitbit device?

Let me know how it goes. 

[Georgios1]

Thank you Lilia

After one more resets the BPM worked- another issue came up as the swipe down or left it doesn't work, it seems like the screen lost it's ability to sensor any touch....I already did 2 factory resets and a a few more regular resets but it doesn't want to swipe- now I am really stuck....any ideas?

[LiliyaFitbit]

Thank you for your reply, @Georgios1.

I appreciate your efforts and the additional details. Since you continue experiencing difficulty with your device, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions. 

[Georgios1]

Lillia

Thank you, I'll be waiting for their email,

Happy holidays

[Georgios1]

Hello Liliya

No one contacted me yet, is there anything I can do to facilitate this?

Best
Georgios

[LiliyaFitbit]

Thank you for your reply, @Georgios1.

Due to recent events affecting our operations, our Support team may take longer to contact you. I appreciate your patience and understanding. If you're pressed for time, you can try using chat or phone to continue with this issue. Please check our Support contact options here. 

I'll be around.