Ionic Bluetooth Connectivity Problems

[Tundrastruck]

I had a Ioninc that wouldn't record my flights properly. Sent it in to Fitbit and they've replace my device with a new one.  I received my replacement Ionic. I must admit my level of frustration now with this replacement as it is, is worse off than the previous one.

The Bluetooth doesn’t stay connected and is intermittent.  I managed to get the Ionic setup with its initial firmware update and set it up with app. Seems fine....but

Then it wasn’t connecting to my iPhone 6s trying to sync the device. So I removed the device from the app and went to re add it. It gets to where I have to punch in the pairing number and then hangs forever on Connecting to Fitbit. I can force close the app and restart and go through the add device steps and again it hangs after I enter the pairing code.

I eventually did a factory reset on the Ionnic and got it all setup again.  I left it for the night and got up this morning to sync it to see my sleep.

I noticed in the app the heart rate monitor was stopping and going intermittently and it was not syncing and my sleep was not being shown.  Like the connection to the device was working then not and then after a few seconds it would kick in again but never really sync.

I removed the Fit app from my phone and re installed it.  Still nothing, turned Bluetooth off and on again and notihng. So I removed the device to add it again from the App and again I am stuck at CONNECTING TO FITBIT  just hanging there.

I do not want to factory reset this device because if I do it takes 2 hours to get it to download the firmware. On top of that the wifi feature doesn’t work and I have to firmware update through Bluetooth. Same as what I had to do with my old device. This is ridiculous!!!!

I am honestly pissed that I gave my Charge 2 and Flex 2 device up for this $400 piece of crap. I honestly thought Fitbit was better than this.  I am in no way pleased with how this is turning out.

[Dynagirl2006]

I continue to have issues. I have my Ionic set to All-Day Sync. I can't even force a sync successfully today. The last time it did a sync was over 4.5 hours ago. If it weren't for the people I am linked to on this product, I'd give it a good toss.

[Gbs23]

I have the same problem with my Ionic not synching. Trying to update the clock face but getting a 'not connected to bluetooth' message.

[Fritzwells2000]

I’ve had Bluetooth connection problems since I brought the watch 

if I go to the settings on my iPhone you can watch the Bluetooth connection drop in and out every few seconds 

the watch just simply does work correctly and as I’ve posted on here before it is not fit for purpose and all of us mugs that have brought one have been ripped off 

[Scoopster]

I have tried all the troubleshooting approaches and no result. I am up to about 15!resets now. I occasionally get somewhere then it either hangs or drops the pairing.

[Scoopster]

Exactly where I am with a iPhone 8 too. It seems to be a warranty issue. If they can’t fix this quickly then a refund is in order...

[Fritzwells2000]

There is no point in persisting with them as they simply don’t work correctly and Fitbit this 

they are quite simple ripping people off 

[dick2189]

A follow on from my previous posts.  Fitbit sent me a full replacement Ionic and I have had it for some months now.  It initially took a lot of time to set up the replacement.  Finally, after a couple of resets, I got the WiFi to work and the Bluetooth.  More by trial and error.  Over the next month I found the WiFi to be intermittent at best.  It seems not to like other phones etc in the same area when looking for WiFi.  Anyway it has been working ok now for a few months. 

So so if you cannot get your watch to work correctly I suggest contacting Fitbit and follow their fixes. If you have no luck with that request a replacement.  In my case the new one has worked far better.  Good luck 😉 

[Fritzwells2000]

What’s the point if your replacement still doesn’t work correctly 

as ive said before these watch’s are not fit for purpose yet fit bit still allow people to buy them .... which is basically ripping people off 

mine recently crashed and wouldn’t come on for a couple of days and then when it did I reset it and now it will sync but there are no notifications via Bluetooth 

really disappointing price of tech 

[gthartjr]

Dumped my Ionic a while back, went to Samsung Galaxy watch. Works great &
no connection problems at all.

[Fritzwells2000]

Don’t blame you dumping it 

just been reading reviews on my ionic and they all say the same things 

patchy syncing and intermittent Bluetooth.... so like I’ve said before they are not fit for purpose 

I stll have my receipt from when I brought it back in may but have no idea how to return the watch but also I don’t want to go with out for weeks whist I wait for a replacement 

[jesternl]

sad to say I have the same issue as many others.. mostly will not sync.. definitely won't sync on command, but on occasion it decides it is willing.

last sync was now 2 1/2 days ago.

if I remove and re-add the device it seems to work, but I really  don' want to do that once a  day if I want to sync.

So far I am very disappointed. I've had fitbits for  long time, but this is the worst I've seen so far

[freat]

i am having the same exact problems

[JamiFiordilino]

I am having this very same issue. Can you please open a case for me as well?