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Ionic Broken screen

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‎12-08-2020 20:07 - last edited on ‎12-10-2020 15:45 by Fitbit Moderator

‎12-08-2020 20:07 - last edited on ‎12-10-2020 15:45 by Fitbit Moderator

My Ionic screen was broken recently when I came off my MTB and I'm just wondering whether and how to replace the screen and how likely is it that it is only the screen or am I just wasting money.  I can still use the tracker as there is a small portion of the screen still showing at the bottom, but it's starting to get very frustrating.  Thanks

 

Moderator Edit: Clarified subject

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‎12-10-2020 15:53

‎12-10-2020 15:53

@Jillyw Welcome to the Fitbit Community. Thank you for the details mentioned. 

 

I see where your frustration is coming from. The Ionic's screen can't be replaced. However if you'd like I could create a case on your behalf with our Support team and they can double check the available options. Keep in mind that they are based in the Fitbit Warranty. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-10-2020 16:07

In response to SilviaFitbit

‎12-10-2020 16:07

Thanks Silvia.  It's not going to be covered under warranty so probably not worth following up.

Cheers Jill

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‎12-11-2020 12:57

‎12-11-2020 12:57

Thank for the reply.  Where are you based if we wanted to buy a screen please?

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