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Ionic Charging Cable bad

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‎09-07-2019 07:31

‎09-07-2019 07:31

I'm on my third charging cable.  When they stop working I notice there are only two little brass things inside, not three.  Is anyone else having this issue?

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‎09-08-2019 12:44

‎09-08-2019 12:44

Hello @mevans64060, welcome to the Community Forums!

 

I'm sorry to know that you're experiencing difficulties with your Ionic charging cable again. Since this is a hardware situation, I'd like to share with you that our Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. In the meantime they contact you, you can check our charging instructions here.

 

Let me know if you have any additional questions.

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