help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Charging Cable bad

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2019 07:31

‎09-07-2019 07:31

I'm on my third charging cable.  When they stop working I notice there are only two little brass things inside, not three.  Is anyone else having this issue?

Best Answer
0 Votes
1 REPLY 1

‎09-08-2019 12:44 - last edited on ‎09-17-2025 10:52 by Fitbit Moderator

‎09-08-2019 12:44 - last edited on ‎09-17-2025 10:52 by Fitbit Moderator

Hello @mevans64060, welcome to the Community Forums!

I'm sorry to know that you're experiencing difficulties with your Ionic charging cable again. Since this is a hardware situation, I'd like to share with you that our Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. In the meantime they contact you, you can check our charging instructions here.

Let me know if you have any additional questions.

Best Answer
0 Votes