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Ionic Dead

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‎07-29-2018 13:34

‎07-29-2018 13:34

Woke up this morning and my Ionic, which was purchased early January, 2018, is dead.  No response to button pushes, no senor lights on backside, no response when the charger is attached.  Attempted reset didn't work (Left and bottom buttons).  

 

Would seriously appreciate any input or advice.

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‎07-29-2018 13:39

‎07-29-2018 13:39

Sometimes doing the restart 3 times in a row helps.

 

If it does not contact support.

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-29-2018 17:48

‎07-29-2018 17:48

Hello @JimWR and Welcome.  @WendyB provided some great assistance.  If you purchased your Ionic "Directly" from Fitbit, you get a 1 year warranty.  Other retailers may offer different warranty options.  Please give the 3 restarts a go and if that fails, definitely contact Customer Service.  Please post back should you need any further assistance!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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