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Ionic Distance Tracking Off Since Update?

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‎01-02-2019 03:50 - last edited on ‎01-03-2019 05:44 by Moderator Alum

‎01-02-2019 03:50 - last edited on ‎01-03-2019 05:44 by Moderator Alum

Hi Guys

 

had a search of the forums but couldn't find anything quite like I'm experiencing.

In short, since the update the tracking of distances for walks/runs I've been doing for years has changed. EG, a route I did today that I know is 6k (have done it 100 times), tracked at just under 5k. This has happened on each run/walk since the update . Worth noting that the step count seems to be around the same

Is there anything I can do to get this back on track?

 

Moderator Edit: Updated Subject for Clarity

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‎01-03-2019 05:43

‎01-03-2019 05:43

@Quaz I hope you're doing well! Thanks for taking the time to report the situation you are experiencing with Ionic distance tracked since updating it to its latest firmware version.

 

In this case, I'd recommend performing a restart on your watch. This should refresh the inner components of the device and should track correctly afterwards. This has helped other users in the past.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎01-06-2019 20:06 - edited ‎01-06-2019 20:21

In response to SantiR

‎01-06-2019 20:06 - edited ‎01-06-2019 20:21

Hi Santi

Appreciate the help, but no, it didnt fix it .

Just to double check , I did a straight walk that I know is 2k (Google Maps confirms this) . Up and back so it should be 4k however my fitbit shows 2.89k

 

It's way off

 

 

(also apologies - this should be in the Versa section, not Ionic!)

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