Ionic- Fitbit OS 4.2 Firmware Update (71.6.19)

[KateFitbit]

Update 9/3/2020: This update should now be available to all customers. If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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We've started rolling out Fitbit OS 4.2 Firmware Update (71.6.19) for Ionic. 

We release firmware updates to all customers in phases. The update will be available to everyone soon, and a banner will appear in the app when you can install the update. If you don’t see the banner yet, check the app again later.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

Release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic device can be found here.

We recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article. 

If you run into any trouble updating your Ionic I recommend reviewing these troubleshooting tips. 

[zulgal]

y phone is a samsung galaxy note 8 and the connection to my ionic is bad,
almost none. I have tried everything you offer on your forums. I'm crazy
about the last upgrade. the clock shows me the wrong time, it does not
synchronize with the phone, bluetooth pairing is almost impossible,
sometimes, but it takes a very short time and then further synchronization
is impossible

[zulgal]

My phone is a samsung galaxy note 8 and the connection to my ionic is bad, almost none. I have tried everything you offer on your forums. I'm crazy about the last upgrade. the clock shows me the wrong time, it does not synchronize with the phone, bluetooth pairing is almost impossible, sometimes, but it takes a very short time and then further synchronization is impossible

[MyLIVY]

Does anyone with a blank grey screen, no green light, white sliver of light on far right top had a resolution yet?

I have exhausted all options and nothing works

[sarnott153]

Agree 100%!!!
Scott

[jjwhite509]

This update has bricked my Ionic.  Have no clue how to get it working again.  These FW updates are always issues and I am very disappointed in this product specially for how much I paid for this watch.

Please help.

[SilviaFitbit]

Hi everybody, thank you for sharing your feedback. If you're experiencing screen went blank or Ionic not responding at all after update 4.2 (71.6.19). Please contact our support team with these specific details:

1. Confirm that you've performed a firmware update to 71.6.19. 
2. Confirm that you've restarted your Ionic
3. If your Ionic is still on but has a blank screen, try to change the clock face

Our team will be glad to assist you with this.

@SunsetRunner @zulgal Thank you for getting back. I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@jjwhite509 Welcome to the Fitbit Community. I see where your disappointment is coming from, I'll be happy to help you. In order to provide you with the best troubleshooting possible, please let me know if the Ionic's display stopped working or if the battery is draining. 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

[Doug_from_ND]

I was doing the update via bluetooth and lost the connection. Tried to continue via wifi and the app doesn't find my watch and I can't get into wifi settings as it shows a continuous rotating circle. I turned the watch off and back on, deleted and reloaded the app. The watch shows the Fitbit logo and doesn't do anything. Samsung Galaxy 9+. It is still under warranty and want a refund.

[tleclaire]

Had that as well, the watch is brigged and needs to be replaced. Amazon replaced mine in 2 days and before I send back my watch, much better service than fitbit.

That a firmware update can so easily break the watch is just rediculous and needs to be adressed.

I'm really afraid of the next update...

[Mikwest074]

I'm having the same problem. 

[Fittorun11]

My fitbit ionic synched this morning at 830 but has not updated since then. I've tried to restart my ionic and also unpaired it and paired it again and waited for it to connect but I kept getting the connecting screen on my phone.

[PaulMe]

If on Android, have you force stopped the app and restarted the app and attempted a sync again. You may have to force stop the app a second time and try syncing a few times.

[dopeydwerg]

I see in  the developer updates that the memory for running apps is doubled but it only mention's versa 2. 

I'm wondering it this also counts for the ionic 

[YojanaFitbit]

@Doug_from_ND welcome to the Fitbit Forums. Thank you for sharing the details of the steps that you've tried. Sorry to hear about this issues, our team will contacting you via email shortly.

@tleclaire thank you for sharing your experience. We've sent this feedback to our team.

Nice to see that you're digging into the Fitbit Forums @Mikwest074, welcome. Please confirm that you've followed the suggested here and confirm if you can sync your Fitbit or see information on the screen.

@Fittorun11 I've noticed that you've already previous cases for this issue. Our team will be in touch shortly. Thank you for sharing your experience with us.

@dopeydwerg thank you for sharing your inquiry. Usually when an update applies for an specific model you will see the name of the Fitbit watch on the help article, otherwise it will apply to all devices.

[msam.ua]

A faced the same issue, in a day after update my Ionics screen became blue. And in a couple of days, it turned to just grey. I tried restart and changing clock face.

And the topic just confirms it was broken by the Fitbit update. Extremely disappointed.

[Mutleyhehe]

hi all i updated my fitbit Ionic and then it started to do weird things it was switching off i had ay least 40% battery on it switch it on  and it would go off again when i looked later switch it on put on charge now won"t switch on not very happy because the watch was working fine before update.

anybody else had issued  

[BrianRCullinane]

Since I updated my Ionic and changed to the SpO2 clock my Ionic has been dropping the Bluetooth connection. As a result the time is incorrect and now I can't get it to sync at all

[YojanaFitbit · Accepted solution]

Hi everybody, thank you for sharing your feedback. If you're experiencing screen went blank or Ionic not responding at all after update 4.2 (71.6.19). Please contact our support team with these specific details:

1. Confirm that you've performed a firmware update to 71.6.19. 
2. Confirm that you've restarted your Ionic
3. If your Ionic is still on but has a blank screen, try to change the clock face

@msam.ua @Mutleyhehe and @BrianRCullinane nice to see you here. Please wait for a follow up email shortly, I've requested a case on your behalf.

Our team will be glad to assist you with this.

[Windwie]

Yeah,I encountered the same problem though. Already at above stated version And still prompting out for update every time I open the app. Anyway I can manually turn the notification off for the moment or any fix going to release for this? Please advise,thanks.

[Claudiup]

I managed to have my Fitbit working ok again by letting the battery drain completely, then I charged it full and it regained all functionality. Just rebooting it didn’t help.

[msoucy]

Hello, I looked through a couple of pages of these emails and didn't see the same issue I'm having since I upgraded last week.  Maybe there is already a thread but I haven't seen it.  Since the upgrade I'm having a difficult time changing screens on my Ionic.  Before the upgrade I would touch the right side of the screen and it would cycle through the steps, heart rate, calories...etc.  now sometimes it works most times I have to touch the screen multiple times.  Trying to swipe up to get to the more detailed page is very difficult, and when I finally do get there I try to swipe left to see the other areas and I haven't been able to see those screens at all.  I have rebooted 3 or 4 times to try to fix this, no luck so far.  Thoughts?