Ionic Issues - Not Tracking My Run, Sleep or Steps Per Hour

[lpufford]

I just got the new Fitbit Ionic and it is having loads of problems. It did not automatically recognize my run yesterday, nor did it track my route, pace or distance. It does not track my sleep or steps per hour.  It appears that it is not syncing properly either. Sometimes I receive text alerts; sometimes I don't.

Is Fitbit aware of these issues?  Are you working on a solution? Or do you have a fix already?

Please email me to let me know. I loved my Fitbit Charge2 and am feeling frustrated and a bit disappointed in my new Ionic. It looks beautiful but is not working properly!

Thanks - LuAnn

[SunsetRunner]

What a 'ly tracker you have. Waiting for mine.. 

If not already done, feel free restarting the tracker:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze or Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Hope it helps

[lpufford]

Thank you for the advice.  It worked!

[lpufford]

Thanks for the advice. It worked!

[SunsetRunner]

Fab 

When desired, feel free to check out the Lifestyle Discussions Forums, to find friends, share recipies and much more.

Happy Fitbitting

[Smiller526]

Thanks!  That did it