Ionic Not Receiving Call Notifications

[KerwinAJ]

I get all other notifications, just not getting calls.  Paired with Galaxy S7.  Have restarted/unpaired-paired/reset....all the stuff.  Still not working.  Tried sending test call notification from app, nothing.  Both watch and phone are up to date with firmware.  Any ideas?  Thank you.

[SilviaFitbit]

@KerwinAJ A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. It's pretty weird that you're receiving all the other notifications but calls. 

Please try the following troubleshooting: 

- Log out from the Fitbit app, force quit it 

- Clear the cache of the app 

- Remove the Ionic from Bluetooth 

- Make sure the app is running in the background 

- Set the notifications from scratch 

Once you've done this, please try sending a test call notification again by going into the app > Tap your profile picture > notifications > 3 dots upper right corner > Send a test call notification. 

Additionally make sure you have granted the Fitbit app all the permissions. When did this start happening? 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions.