Ionic Not Tracking ANYTHING

[MJS9999]

Yesterday at about 2PM my Ionic stopped tracking steps, calories, activity, stairs, heart rate, sleep... everything.  The only thing it does is track time.  I've confirmed that I have the latest software update and tried changing the clock face (just to try something), but that did nothing.  The watch was on 92% charge when this hapened and is not at 80% charge - so it does not appear to be a low power issue.  Any ideas?  I'd rather not have to remove the Ionic from my account and then reconnect it.

[Nicole.W]

I have the same issue's, started yesterday with it stop recording my heart rate and now my steps. The only thing it records is the calories and time! 

Have you fixed your watch as yet? If so please give my son pointers, good luck .

[Mecha11]

I have the same issue started this afternoon.

[Nicole.W]

I will be calling customer service tomorrow morning, so strange. 

[MJS9999]

An hour after I posted this statement numbers for steps, stairs, etc appeared on my clock screen but then never changed and no values have shown up for these categories since then.  Still broken.  Planning an calling customer service.  

Did you have any luck with getting yours fixed?

[MJS9999]

I will be calling customer service today.  I'll let you know what they say. 

[Nicole.W]

Yes, I called customer service and I had to do a factory reset. Everything
is okay now, any luck on your end?

[MJS9999]

Glad to hear your issue is resolved.  The Chat help was not able to resolve my issue and will be contacted by another help person.  Take care.

[Nicole.W]

Thank you, good luck!