Ionic Stopped Counting Steps/Recording Data

[Cocon8tor]

My Ionic stopped recording data sometime this morning. Is there a reset 

[SteveH]

The restart process for the Ionic is:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

If you need additional help contact Customer Support.

[Chitown1]

this didn't work for and my Ionic has not synced since May 22 and I still can't get it to sync.

[SteveH]

@Chitown1 things to try if you are having syncing problems (as opposed to a fitbit stopping tracking) are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[Chitown1]

Ive been doing all that since 4:30 am hoping it'll catch and work and nothing

[SteveH]

Then I guess customer support is your best option

[Chitown1]

I finally got it fixed and working... thanks  🙂

[ginnybug81]

How did you get it to work?

[Chitown1]

I had to unpair  from my phone's Bluetooth, then hit the sync button on the Fitbit app which will prompt you to re-add your tracker to your phones Bluetooth. As soon as I did that, all my data from May 22 on showed up. Hope it works for you