Ionic Touchscreen Stops Responding Until Restart

[CFlowers]

Sometime since the last firmware upgrade on December 5th I occasionally have times where the touch screen stops responding on my Ionic.  It still tracks new steps, shows my heart rate, and responds to pressing the 3 buttons but swiping on the screen doesn't bring up notifications, apps, or anything else.  Restarting the Ionic fixes the problem.

Is this somethings others are seeing?  Is it possible to reinstall the same firmware to try to fix this?  Is it maybe one of the new apps and should I remove them?

What do you all think?

[VCarli]

My touch screen isn’t working at all either!

[juanchax]

If the touchscreen is not working.. how can we get to settings? I cannot even restart my Fitbit because the screen is literally useless. I've had it for about 3 weeks only

[Lizard011]

Mine has been doing this for weeks.  Every time I want to use touchscreen I have to reset it.  

[Wokeuprunning]

Call Fitbit customer service. They replaced mine.Sent from my Verizon, Samsung Galaxy smartphone

[Lizard011]

Thanks

I have just messaged them about it so fingers crossed.




Sent from my Samsung Galaxy smartphone.

[Wiredr]

I cant perform a factory reset because without the touch screen on the Ionic you cant navigate to the setting screen 

[Dublinactor]

Same thing is happening to me, did you ever get around it?

[Wiredr]

I had to let the battery run flat 0% and recharge and start then touch worked again 

[Dublinactor]

Thanks for your reply, unfortunately I’ve tried that several times. I may try it again and leave it off for a few days to make sure it’s thoroughly drained. It’s worth a shot.

[danishM100]

I have tried everything! Screen doesn’t work!!!

this my 2. and last fitbit!

going to try another brand now .......

[Manyspringers]

This problem was from over two years ago. Fitbit replaced the unit; no issues since

Sent from my iPad

[juanchax]

yeah the only solution I got from fitbit was "there's nothing we can do "

[VCarli]

I changed to the Apple Watch. This fit bit was too expensive for the
frustration it created. Lol