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Ionic Wallet tile missing on iOS app

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‎06-20-2023 23:52 - last edited on ‎07-30-2023 10:45 by Fitbit Moderator

‎06-20-2023 23:52 - last edited on ‎07-30-2023 10:45 by Fitbit Moderator

since the latest 3 iOS updates the wallet tile is missing (see screenshot). the wallet and the card I installed are working in the watch.

location: Switzerland. iOS: 16.5 / Fitbit app: 3.84.

IMG_3707.png

Moderator Edit: Clarified subject 

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1 BEST ANSWER

Accepted Solutions

‎07-30-2023 10:50

In response to jbdunn

‎07-30-2023 10:50

Hi there, @Lopemon and @jbdunn. @LoganRoy Welcome on board and thanks for your help.

Let me share that currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our web page at help.fitbit.com/ionic.

I'm going to close this thread to prevent any confusion. However, if you have a question related to a different Fitbit device, please start a new thread in order to receive help from the community.

Have a good one!

View best answer in original post

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0 Votes
4 REPLIES 4

‎06-21-2023 01:28

‎06-21-2023 01:28

try uninstalling and reinstalling the app

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Best Answer

‎06-21-2023 01:31

‎06-21-2023 01:31

I did that. also I unpaired and repaired the watch. no change. wallet tile is missing...

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0 Votes

‎07-28-2023 09:25

In response to LoganRoy

‎07-28-2023 09:25

I need help with the same issue on my Ionic. Was working fine on my previous iPhone version. 

Best Answer

‎07-30-2023 10:50

In response to jbdunn

‎07-30-2023 10:50

Hi there, @Lopemon and @jbdunn. @LoganRoy Welcome on board and thanks for your help.

Let me share that currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our web page at help.fitbit.com/ionic.

I'm going to close this thread to prevent any confusion. However, if you have a question related to a different Fitbit device, please start a new thread in order to receive help from the community.

Have a good one!

Best Answer
0 Votes