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Ionic alarms

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‎01-07-2018 05:48

‎01-07-2018 05:48

My alarms on my Ionic do not always work. It actually seems they don’t alarm more than they do...  I have two alarms, one for weekdays (M-F) and one for the weekend (S-S). I have checked them and they are both on. I have removed them and set them back up. Is anyone else seeing this and does anyone have a fix?  I rely on them to wake me up for work...

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25 REPLIES 25

‎01-07-2018 06:57

‎01-07-2018 06:57

I’m having the same issues. Actually two issues with the first being alarm not going off every time and second issue is alarm only vibrates for a few seconds and them stops without being acknowledged which allows me to sleep through it at times. Very frustrating since Fitbit calls the Ionic a smart watch. A functioning alarm is pretty basic smart watch 101. 

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‎01-07-2018 11:03 - edited ‎01-07-2018 11:04

In response to SunsetRunner

‎01-07-2018 11:03 - edited ‎01-07-2018 11:04

I am actually having both issues as well. I don’t recall ever having this issue with my Blaze. I got this for Christmas and am not sure I am sold on it yet as there are several things that seem to be off. I was really excited though, since it is waterproof and can track swimming...  I hope Fitbit gets it together and fixes all the bugs. 

Best Answer

‎01-11-2018 23:47

In response to Denitra

‎01-11-2018 23:47

Same for me.  Have deleted the alarms and re-set them up.  Still don't go off.  Used to work fine, but now don't work at all.  Hope there is a fix soon?

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‎01-17-2018 05:08

In response to SunsetRunner

‎01-17-2018 05:08

I am having the same issue, I too rely on this going off.

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0 Votes

‎01-17-2018 06:01

‎01-17-2018 06:01

I have a weekday alarm that has not gone off two Wednesdays in a row now. Has worked on all other days.

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0 Votes

‎01-17-2018 09:03

‎01-17-2018 09:03

Did you have this problem from the start or did it just start occurring?  I encountered this same problem starting after the latest firmware update.  Prior to that, the alarms worked flawlessly.  I also encountered some weird problems with Fitbit pay after this firmware update.  After working with support for several weeks, they had me try a Factory Reset which bricked the whole unit.  I'm now waiting on a warranty replacement.

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0 Votes

‎01-17-2018 10:54

In response to SKrueger

‎01-17-2018 10:54

Mine coincided with the last update. I didn't think about that before.


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone
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0 Votes

‎01-20-2018 07:56

‎01-20-2018 07:56

Exact same issue, I have only had the ionic for a couple of weeks, this is one feature I was using daily on my Blaze, I hope a fix comes soon. 

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0 Votes

‎01-20-2018 13:13

‎01-20-2018 13:13

I am not sure if this a permanent fix or not but after trying a couple of resets that did not work, I actually turned the watch off from within the settings tab on tracker.  One alarm that had been previously set did go off this afternoon as it should have. 

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‎01-22-2018 05:57 - edited ‎01-22-2018 06:00

In response to SKrueger

‎01-22-2018 05:57 - edited ‎01-22-2018 06:00

I just got my Ionic for Christmas and the issue has been there since so I don’t have any history to compare, however I never had this issue on my Blaze. 

I deleted all alarms and reset them. I haven’t had anymore issues for the past few days. Fingers crossed it stays that way. 

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‎01-22-2018 06:55

In response to Denitra

‎01-22-2018 06:55

I did the factory reset and the tracker seems to be working as it should, I
had a Blaze before this one and had zero issues with it as well.
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‎01-22-2018 07:06

In response to TJM

‎01-22-2018 07:06

I did the factory reset also. Worked for a week, then this morning stopped again. Grrr

Sent from my iPhone
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‎01-22-2018 13:40

In response to Fysh3

‎01-22-2018 13:40

I have the same issue. Logged under a different thread. I thought it was related to changing clock faces. But perhaps that isn't the problem.

The Alarms do seem to be suddenly a unreliable. As someone else said, I never had this problem with the Blaze.

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‎01-22-2018 14:10

In response to JeffInNC

‎01-22-2018 14:10

I did a factory reset last night and everything worked as expected today.
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‎01-22-2018 14:57

‎01-22-2018 14:57

I've experienced the same problem; it is intermittent and I find occasional relief with power-cycling the watch.

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‎02-26-2018 14:15

In response to JamesJa

‎02-26-2018 14:15

I finally figured out what is happening. If my Ionic is locked, the alarms don't fire.

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‎02-26-2018 14:52

In response to JeffInNC

‎02-26-2018 14:52

@JeffInNCwrote:

I finally figured out what is happening. If my Ionic is locked, the alarms don't fire.

I was beginning to suspect that but haven't really tested it.  But assuming it is the issue that's something Fitbit needs to fix ASAP.

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‎02-26-2018 18:20

In response to SKrueger

‎02-26-2018 18:20

I don't have my Ionic locked and they work fine, you just need to make sure that they are set correctly to AM or PM.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎02-27-2018 03:08

In response to DramaQueenDiva

‎02-27-2018 03:08

Mine have started working for the most part. There are occasions that it will stop working for a few days, then will start back again. I think I see it mostly when my battery starts to get low. It is like it is some type of built in battery saver. Not a good concept considering many of of us use them to wake each morning.

-Denitra
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