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Ionic band became undone

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‎09-06-2019 03:11 - last edited on ‎09-07-2019 15:20 by Fitbit Moderator

‎09-06-2019 03:11 - last edited on ‎09-07-2019 15:20 by Fitbit Moderator

Lately my strap has become undone from the watch and every time I fix it back the same thing happens again?  Any suggestions how to fix this?

 

Moderator edit: Updated subject for clarity 

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‎09-07-2019 15:22

‎09-07-2019 15:22

A warm welcome to the Community @SunsetRunner. Thanks for the details mentioned. 

 

I would like you to make sure you're following these tips to change your wristband on your Fitbit Ionic. Are you feeling a snap when you're placing it?

 

Let me know how it goes. 

 

 

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