Ionic battery draining

[McGro]

I bought my Ionic after Christmas and was initially delighted with the product which had a similar battery life to the Blaze I had previously however now I’m struggling to get 12 hours on a single charge meaning it’s worse than useless as a fitness tracker. Tried different watch faces, factory resets and all the usual suggestions but no improvement. Having to revert to my Blaze but that’s a step backwards. Always been put off Apple watches because of their low battery life but might as well try a new device if Fitbit have reached the limit of their smart watch capabilities. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

A warm welcome to the Community @McGro! Thanks for the details that you've mentioned and the troubleshooting that you've followed in order to improve the battery on your watch. 

Sorry to hear that this is happening to you. I've shared your post with our Support team, they will continue assisting on this matter. 

I'll be around if you need further assistance. 

[raeed.khushaim]

Battery doesn’t work normally 

[9sunflowers]

I’m having the same problem but my battery lasts about 23 hours

[raeed.khushaim]

Me too my Ionic battery doesn’t exceed 24 hours 

[RicardoFitbit]

Welcome to our Fitbit Community @raeed.khushaim @9sunflowers I'm glad to assist you with your battery concerns. 

Let me share with you that the length of time your Fitbit device operates on a full charge depends on how frequently you use it and various settings. This article provides battery life estimates and tips for turning off features you don't need when you want to prioritize battery life. To make sure you're charging your device correctly, see How do I charge my Fitbit device? 

Please keep me posted. 

[T_Fit]

In the past 2-3 days my Ionic has developed the same problems.  Have had it for about a year and previously no problems. Used to get 4-5 days on a charge, now can't even last 12 hours.  Has completely drained on me twice within the last 2 days.

I haven't done anything new to the phone.  Using out of the box apps & clock face.  Have just read up on the problem and it seems a common one for dozens of users, if not more.

Fitbit - what's happening?  Used to like your products.  Now my ionic is next to useless as a watch.

[AZdude]

Same issue here. Has worked great for over a year, getting 4-5 days on a charge. Over the last week, I don't even get a full day.

[RicardoFitbit]

Hello guys! Welcome aboard @T_Fit @AZdude, I'm glad to check and assist your difficulties today. My apologies for the delay in responding. 

First, I would like to confirm if the steps and recommendations that were provided on my above post were took in consideration? Also, if you haven't already done so, I recommend to perform a restart on your device. 

I'll be here, let me know if you have any additional questions. 

[raeed.khushaim]

Thank you for your post and they have send me a new one as replacement

Thanks again 🌹🌹
--
Knowledge comes from learning, wisdom comes from living

[T_Fit]

Have tried all previous suggestions @RicardoFitbit.

Restarted twice. No additional apps. As I mentioned before I am not doing anything new with my Ionic than before. I just need it to work like it should and did previously.  Your standard responses are not helpful for sorting out my problem.

If it is due to a recent firmware update then can't your engineers provide a fix patch?  Or is your hardware defective?

[Markcornish]

I am having the same problem. I updated the software but the battery is only lasting four hours and the heart rate laser is not working. Can some help me. 

[RicardoFitbit]

Hey! Welcome aboard @Markcornish, thanks for bringing this to my attention. I appreciate your replies and updates @raeed.khushaim and @T_Fit I'm happy to be here assisting you guys.

@raeed.khushaim I'm glad to know that our Support team assisted you with a replacement process for your Ionic device. If you have any additional questions about their resolution, don't hesitate to contact them back for more information.

@T_Fit Thanks for taking the time to take in consideration the steps that were previously mentioned, note that my only intention is to get you back on track. That said, I'd like to let you know that I've informed our Support team about your situation to receive further assistance with them. Please keep an eye to your email inbox, they'll be contacting you soon. 

@Markcornish I recommend you to check my previous post and take in consideration the steps that were provided and let me know how it goes. In regards the heart rate sensors that are not flashing anymore, please restart your device and let me know if after successfully restarting it the heart rate green lights start flashing again. 

I'll be around guys!

[Markcornish]

Thank you so much for the quick reply. I first did a factory reset and loaded the software and synced the watch again with my phone and still no luck. I restarted it twice as well and it is still the same. It looks like a lot of people are have the same problem. It has been like this for 5 days now. Also I have tried to calibrate the watch. I left it on charge not covering the sensors overnight and when I unplugged it, it said there was an error.
How do I go around about getting a replacement for my watch.

Best Regards,

Mark

[RicardoFitbit]

Welcome back @Markcornish thanks for your reply! 

I appreciate your time and effort troubleshooting this matter with me. I'd like to let you know that our Support team informed me that they're providing you with assistance regarding your difficulties, therefore, I recommend you to contact them back if you have any additional questions for them. Keep an eye to your email for any update from our Support team, they'll be in touch with you soon.

Let me know if you have any additional questions in the meantime.  

[T_Fit]

Firstly, I have to say that this rant is not personally directed @RicardoFitbit .  I know you are probably just doing your job as per company policy.  However this is certainly directed at Fitbit as a consumer products company.  My level of disappointment and dissatisfaction with you just keeps escalating.

I bought my Ionic in mid-Feb 2018.  The battery suddenly started depleting rapidly in towards the end of April 2019.  To a point where I am getting 24-30 hrs per charge, if I turn off most of the functions!

Went through all of the support suggestions including battery test as advised by support team.  Then I get this message as attached.  So thanks for nothing Fitbit.  My product which I spent about $300 USD on was 2 months over it's 365 day warranty period.   Then performance failed miserably due to no fault of my own.  I was running out of the box apps, with nothing new added.

Your response is that "we unquestionably want to add more years to the relationship that started when you chose us. The good thing is, you can purchase through our retailers near you, and your purchase will come with new warranty. (www.fitbit.com)."

What the %^&*? You want me to go out and spend more money on your defective products? Whoever came up with that **ahem**ic marketing is real. I don’t know anyone who would be enough to take that advance thanks Marlon.

So take this as a warning Fitbit community. You may purchase a product, but it will probably last you a year. You will get no accountability nor support from Fitbit as a company. I have done a bit of background research and realise that many many people have had similar experiences to me. If I had known the case, then I would have avoided Fitbit like the bubonic plague.

So in summary, thanks for nothing Fitbit. I will go out and buy another smartwatch, but it certainly will not be a Fitbit. What’s more, I will inform everyone in my extended network of your product quality and exemplary customer service and accountability policies. You may have duped me into forking over 300 bucks once, but I’m not going to spend another cent on your rubbish products.

I read on this same forum that Fitbit shares are falling like lead parachutes. With such a stellar reputation growing amongst your community, I think you’re in for a hard landing. Big fail.

Moderator edit: Format 

[RicardoFitbit]

Hi @T_Fit your reply is appreciated, thanks for the information that was posted. My apologies for the delay in responding. 

I'm sorry to see that you feel that way, I totally understand your situation and how frustrating this matter can be for you. Let me share with you that Fitbit Customer Support is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our customers, users and the Community Forums because it help us to evaluate our procedures for future reference. Thank you for the feedback provided, your comments and sharing your experience with your Customer Support team and their resolution. Your patience with this situation is appreciated. 

If you have any additional questions or want more information about the conclusion that was given by Marlon from our Support team, I recommend you to get back in touch with them to receive further assistance. Please note that for any warranty procedure our Support team move forward based on our limited purchase warranty, please check our policies for a better understanding of the resolution that was given.

I'll be here if you need anything else.

[oordave]

this is happening to me my battery is only lasting 8 hours ish

[RicardoFitbit]

Welcome aboard @oordave, sorry for the delay in responding.

Just as per previously mentioned above, the battery of our Ionic device was designed to last 5 days but this also depends on how frequently you use it’s features. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, please this help article for more tips and recommendations.

Keep me posted, I’ll be right here if you need anything else.

[Psaltina]

@RicardoFitbit  @T_Fit  I have developed this issue also. I am getting less than 24 hours on a charge. After troubleshooting the "black screen" issue last week, here we are with yet another issue. Granted, I got this Ionic in December 2017. I certainly expected it to last longer than 2 years. It seems all the issues started with the last firmware update. All of these restarts and factory resets seem excessive to me, as a consumer that has changed nothing about the way I use the watch. All of these people can't be wrong. Anyways,

Today, I woke up to a dead watch that I had charged to 100% the day before. So, I charged from 0 to 100% at noon. 1PM=94%, 2PM=91%, 3PM=77%, 5PM=60%, 9PM=47%, 10PM=11% and at this posting 7%. (I read from another response in the community to let it drain again then recharge so that will be done tomorrow. I don't these is enough juice to restart... I was getting 5 days on a charge before the update.