Ionic battery lasts 2-3 hours

[RocketRuby]

my Fitbit battery used to last a week but now it won’t even last for 3 hours. This is my 4th or 5th Fitbit and this has never ever happened before. I have had my ionic for about 14-16 months and I feel like it should have lasted a lot lot longer than that. Is there a way to get a replacement for my Fitbit as I believe this is not right. Thanks in advance

Moderator edit: subject for clarity and format

[LiliyaFitbit]

Welcome to the Fitbit Community, @RocketRuby.

Thanks for the details shared in your post. Before considering other options, I recommend following our tips to prevent battery drain since battery use is affected by various factors and settings: Can I extend my Fitbit device's battery life?

If the issue persists, you can get in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

Hope this helps. 

[RocketRuby]

I have looked through these tips and also looked thoroughly through the community to see if there is any tips there and none of them work. Also when I go to try and get a chat line up it says there isn’t any available. Would love if a replacement is possible and thanks in advance

[LiliyaFitbit]

Thank you for your reply, @RocketRuby.

I appreciate your efforts and the additional details. I am sorry for any inconvenience. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when live help is available. I recommend trying to contact at different time. Please also check this post for more information about contact options. 

See you around.