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Ionic battery not charging

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‎07-17-2020 05:53 - last edited on ‎07-20-2020 17:33 by Fitbit Moderator

‎07-17-2020 05:53 - last edited on ‎07-20-2020 17:33 by Fitbit Moderator

Hi to you all !

 

I have this question. 

 

Have you recently issues with your device that, turns off by itself and after a restart, turns on but with battery depleted ? And after a while, the device shows it has battery again ?

 

Thanks for all your responses in advance !

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-19-2020 00:43

‎07-19-2020 00:43

The last month this happened to me several times. But i didn’t bother. But since yesterday my Fitbit don’t wanna startup anymore. It flickers now the logo only and goes not further. He just lets see the logo and nothing happens any more

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‎07-20-2020 17:27

In response to AAkseki

‎07-20-2020 17:27

Hi @juldp and @AAkseki, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in both of your posts. To better assist you with your devices, can you please let me know if the heart rate sensors are flashing or is your devices completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your replies.

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