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Ionic battery not charging

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‎04-11-2020 11:36 - last edited on ‎04-15-2020 14:19 by Fitbit Moderator

‎04-11-2020 11:36 - last edited on ‎04-15-2020 14:19 by Fitbit Moderator

My ionic was on 27% battery but then suddenly said 0%. I put it on charge and it flickered between the ionic symbol, 0% and the normal screen with 27% still on. I did a reset holding the 2 buttons and now the screen is completely black even when on charge and even if I try another reset. It's still under warranty but the store is currently closed. I've contacted fitbit but it says they're taking around 7 business days to respond 😭 has anybody else experienced this please?

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‎04-15-2020 14:18

‎04-15-2020 14:18

Hello @Jocrab, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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