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Ionic black screen issue

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‎06-28-2021 04:18 - last edited on ‎06-28-2021 05:09 by Fitbit Moderator

‎06-28-2021 04:18 - last edited on ‎06-28-2021 05:09 by Fitbit Moderator

So, after swimming with my supposedly 50 metre water resistant ionic, my smart watch screen has appeared black, and the sensor stopped working. Ive tried resetting, and restarting the device and recharging it over the past month or so but without luck, so I’ve resulted to contacting for support. Please find some way to fix my watch. Thanks 

 

 

Moderator edit: updated subject for clarity

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‎06-28-2021 05:08

‎06-28-2021 05:08

@DogeGuy123 It's great to see you in our Fitbit Community. I totally understand how you feel about the screen issue that your Fitbit Ionic experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please let me know if you restarted your Fitbit device as described in this help article. Also, let me know what did our Fitbit Support tell you in regards this issue?

 

See you later.

JuanJo | Community Moderator

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