help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2019 04:02

‎12-06-2019 04:02

Hello,

 

my screen is black  since wednesdag 04-12-2019 black.

Nothing helps! Factory reset with buttons and with power on. Nothing.

I buyed this watch in Orlando 03 febr 2018

How about guarantee? I live in Gemany.

How can I solve this? 

Have I  still my guarantee…?

Best Answer
0 Votes
2 REPLIES 2

‎12-06-2019 11:14

‎12-06-2019 11:14

Same thing happened to my ionic fitbit.

On the same day Wednesday 4th December 2019, I have got black screen, last synchronize were at 6 am and showed empty battery on the application, my fitbit ionic won't charge,compleatly dead.
I tried to reset it by pressing the left bottom and bottom button at the same time for 10 sec but nothing happened.
I bought it through Amazon on August 2018.
Any help, please!!

Best Answer
0 Votes

‎12-07-2019 02:34

In response to manooleh

‎12-07-2019 02:34

Hello,

 

many people have issues with black screens and nothing helps.

I should think ...FITBIT push one button and lot of people received a update for black screen and FITBIT hopes that this people buy new FITBIT 😉

I'm joking, but it's crazy that many people have the same issue.

I buy active 2 Samsung and FITBIT don't see me not anymore.

 

Kind regards,

 

Best Answer
0 Votes