Ionic blank screen

[Davidbennett71]

Has anyone else had an issue we’re the watch is on, but a blank screen, can’t get any of the settings, yet the alarm will still go off, measure your heartbeat and steps, vibrates when phone rings, but just a blank screen. Tried all the restarts and reboots and also let the battery die. Nothing wants to work. Any other suggestions? Watch is now 3yrs old.

Moderator Edit: Clarified subject

[Scott1962]

Mine began doing the same thing Friday.  I have tried all the restarts

and resets but nothing has worked.  

[CindyMFitbit]

Welcome @Davidbennett71 and @Scott1962. It's nice to see new faces around!

Thanks for taking the time to share what you've experienced with your Fitbit Ionic. @Davidbennett71, if you haven't done so, I suggest trying the following: 

1. Restart your Ionic. See How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

@Scott1962 I appreciate the steps that you have tried so far to fix the issue, do you mind to confirm if you have tried to change the clock face as described above? 

Hope this helps. 

[Scott1962]

Hi Cindy- thank you for the quick reply.  I can get to the clock face but the install option is grayed out and will not allow me to select it.  

[Scott1962]

I did find one to install.  I clicked install and it took only a few seconds.  My Fitbit vibrated but still doesn't display a clock face.  

[CindyMFitbit]

Thanks for your response @Scott1962 and for trying the suggested instructions. 

As per the information that you have shared, it seems that is just the display the one that is not able to turn on, because your Ionic is still syncing, in this case since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[Davidbennett71]

Hi Cindy, tried all that, can change clock face through the App, but still nothing, will have to try the support team and give them a call, much appreciated for your assistance. David 

[CindyMFitbit]

Hi there @Davidbennett71. 

I appreciate all your troubleshooting efforts. I know our support team will be glad to help you out and provide a solution so you can continue tracking towards your fitness goals!

Have a wonderful day.

[Davidbennett71]

appreciated your assistance, have a great day further.

Moderator Edit: Formatting