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Ionic button not working

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‎08-30-2020 13:49 - last edited on ‎08-31-2020 17:05 by Fitbit Moderator

‎08-30-2020 13:49 - last edited on ‎08-31-2020 17:05 by Fitbit Moderator

Ionic will not turn on properly. I have to press back button and lower right button to turn on. Once on and I swipe or tap screen, the back button will not bring me back to the previous screen.

 

Moderator Edit: Clarified subject

 

 

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‎08-31-2020 17:04 - last edited on ‎09-01-2025 09:14 by Fitbit Moderator

‎08-31-2020 17:04 - last edited on ‎09-01-2025 09:14 by Fitbit Moderator

Hi @Samgirl, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions. 
 

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