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Ionic can't be set up

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‎10-10-2019 05:46 - last edited on ‎10-12-2019 15:12 by Fitbit Moderator

‎10-10-2019 05:46 - last edited on ‎10-12-2019 15:12 by Fitbit Moderator

fitbit app stated that there was an update available.  tried to download it.  kept stating some type of error.  followed fitbit guidance for troubleshooting.  now my ionic will not pair, does not show up in my account, etc.  

 

Moderator edit: Updated subject for clarity 

 

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‎10-12-2019 15:14

‎10-12-2019 15:14

@illmazig Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

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