Ionic charging

[BolullaJake]

Not sure if anyone is having the same problem but I find the charging cable for the ionic is completely useless. My ionic is just over 6 mon the old and I am now finding that I spend a large portion of time with my watch on low power and I am unable to connect the cable without physically "pushing" the connectors together.. clearly this is not ideal/how it was designed to work... any ideas on after market chargers that may be better?... I am currently looking at my watch displaying 0% and am supposed to be tracking any training for the GNR... ay help VERY much appreciated....

[Tony.r · Accepted solution]

@BolullaJake have you tried Cleaning your Ionic's  charging port? If this or any of the other Charging Diagnostics don't help, then I would suggest contacting Customer Support so they can assist you further. 

[Lollystoy]

I am having the issue with my Ionic. I got it for Christmas 2018 and have bought 3 different types of chargers for it and still cannot get it to charge. It's dead and wont recharge. I have cleaned it and everything. I am so mad because i spent all this money on it but still have to keep going back to my Charge 2 to use because the Ionic won't charge. 

[Tony.r]

@Lollystoy you need to. contact Customer Support from my link above, to get further assistance. 

[Lollystoy]

Thank you so much!

Laura Langley
Staff Accountant, Cash Accounting

941.741.4613 (Direct)

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[Lollystoy]

Thank you Tony I will do that!  Have a wonderful day

[Tony.r]

@Lollystoy your welcome. 

[BolullaJake]

Thanks... I didn't realise how grubby I was!!! Seems to be sorted now 🙂

[Tony.r]

@BolullaJake That's great news, good to hear it worked for you. 

[Lollystoy]

I am glad yours is working now! 🙂  Hopefully mine will be soon.

[BolullaJake]

I had to get a pin and give the "port" around the 3 charging pins a good scrape... the cable just wasn't seating properly...

[Lollystoy]

Oh thank you I will try that too. 🙂  Thanks!