Ionic clock error

[MYQ-L]

My Ionic has started to show “clock error, Go to the Fitbit mobile app and try another clock” 

I’m unable to use any clock, Fitbit or third party other than the default one. 

App update NG

Reset Ionic NG

Full factory reset and set up NG

Anyone else experience this issue? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MYQ-L.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

1. Uninstall and reinstall the Fitbit app.

2. Confirm the steps to restart your watch: How do I restart my Fitbit device?

3. Toggle Bluetooth Off and On and manually sync your watch.

4. Try to change a clock face: How do I change the clock face on my Fitbit device?

Hope this helps!

[MYQ-L]

Thanks for the suggestions. Tried all steps without success. 

[LiliyaFitbit]

Thank you for your reply, @MYQ-L.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.