Ionic connection problems

[DebBearcat]

Starting two days ago, my Ionic stopped connecting regularly with my iPhone.  I followed a recommendation that was posted in the fall about disconnecting the device from phone's bluetooth and then disconnecting the device from the Fitbit app.  I've tried for a day to get the new set up finished.  I just sits on the screen that it "Found it!" and then at the bottom of the screen says "Connecting to Tracker..." It will do this for HOURS.  Any others having problems?  My husband is in exactly the same boat as I am so at least two people are having issues.  Is there a hard reboot of the device that can be performed?  Please help, we are loyal Fitbit users, but I'm about ready to throw this thing out and get an Apple Watch.

[SantiR]

@DebBearcat Welcome to the Fitbit family! Are you still experiencing this? 

Yes, you can perform a restart on your Ionic that should help you out with this. 

Another thing you can do is trying the set up troubleshooting steps on this helpful article. This is also helpful.

Once you try this your Ionic should connect properly.

Try that out with your husband as well and let me know how it goes! 

[Ahockwp]

We had the same problem. I deleted the ironic off the app and restarted it to install again and it worked. So glad it was getting  frustrating!! Love our ironica’s since we swim so much. Hope this totally fixes the problem 

[Ahockwp]

Thank you for the information it worked 

[SantiR]

@Ahockwp Welcome to the Fitbit family! I'm very glad to hear that the steps worked for you! I'm also glad to hear that you are swimming and enjoying your Ionic. Hopefully, other users will find this helpful.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[DavidRaistrick]

Yes I have had the same issue and will try a hard restart. Shame about the data I will now lose but such is life. I love Fitbit like you do, but OMG they are so temperamental. Though at least the ionic hasn’t fallen apart yet. I managed to go through 6 of my last ones, breaking one at a time!

[nth1502]

I encountered the exact issue. Very unhappy now. Simply cannot connect via bluetooth anymore.

[Ahockwp]

I finally got it to sync up. i had to turn off and turn on again and use wifi. This happens about every couple of months.. My son has one and the same thing. This is very frustrating!!

[nth1502]

https://community.fitbit.com/t5/Ionic/Ionic-not-syncing-stuck-on-4-digit-code/m-p/2663750#M49818

I did solve my problem here. Please see my updated post.