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Ionic constantly doesn't sync

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‎10-20-2018 09:10 - last edited on ‎10-24-2018 14:13 by Moderator Alum

‎10-20-2018 09:10 - last edited on ‎10-24-2018 14:13 by Moderator Alum

I've had my ionic for about a year now and I'm getting increasingly frustrated with it. The watch will not connect to the app or phone for days at a time. I end up having to go through setting it it every time. I thought with the system updates this issue would have been fixed by now but I am left very disappointed. 

 

Moderator edit: Updated subject for clarity.

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6 REPLIES 6

‎10-20-2018 14:06

‎10-20-2018 14:06

What platform are you using?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎10-20-2018 14:33

‎10-20-2018 14:33

Same here...very dissatisfied.

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‎10-20-2018 15:44

‎10-20-2018 15:44

Same with me. Constantly have to go through all the their stupid steps to get my watch to sync. For nearly $300.00 you would think the watch would sync properly. Never buying a Fitbit product again. I will stick to a basic fitness watch that will work. I am about ready to just chuck this Ionic watch in the garbage. Having to do the steps everyday is a pain and I waste of my time. Very disappointed with my Ionic watch.

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‎10-22-2018 12:40

In response to DramaQueenDiva

‎10-22-2018 12:40

Samsung S7 edge

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‎10-22-2018 17:29

‎10-22-2018 17:29

I had similar problems with an Ionic I purchased about a month ago. It was constantly losing it's ability to connect via wifi and bluetooth, and In a fit of frustration, I deleted the fitbit app from my phone and installed it on a tablet which isn't paired with any other bluetooth devices. That was five days ago. I suspected that since my phone is paired to multiple bluetooth devices, perhaps the competition from other bluetooth devices might be the trigger for the Ionic's syncing malfunction. For the last five days, the problem has not reappeared. It seems a little nuts that in order for the Ionic to properly function, you have to use a separate bluetooth enabled tablet without any other paired devices on it. However, since moving the app to the tablet and reinstalling the Ionic on that device, there hasn't been a problem. Before that, the Ionic was losing it's ability to sync daily.

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‎10-24-2018 14:22 - edited ‎10-24-2018 14:37

In response to Woofy98102

‎10-24-2018 14:22 - edited ‎10-24-2018 14:37

I'm happy to see you here guys, please receive a warm welcome all new member of the Community Forums! Smiley Happy

 

Thanks for the steps that you've already tried. If you're constantly having syncing issues. You can try to log out/in from the App or  restart "Bluetooth". Once you've done that to Force sync your tracker Tap on "Account" in the Fitbit App, then tap on your "Ionic" picture and find the option "Sync now" to force sync.

 

In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. Smiley Wink

 

If that doesn't work let's check some requirements that your phone and Ionic should have in order to successfully communicate:

 

Requirements:

  • Phone should be a compatible device check our list of compatible devices
  • The phone must be bonded with their tracker
  • Bluetooth service must be turned on
  • For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
  • Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
  • The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
  • The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
  • If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
  • Your tracker's battery should be fully charged.

 

If the syncing issue remains with a mobile device I would recommend following the steps below:

 

  1. Restart your tracker a couple of times and make sure that it is fully charged
  2. Reboot your phone and check that you phone and Fitbit App is up to date 
  3. Open Bluetooth Settings on your phone and delete your Ionic from there (forget device)
  4. Open Fitbit App > Account > Ionic > Remove device (tap on the trash can in the upper right corner)
  5. Reboot your Bluetooth and double check that it is not connecting from there
  6. Force quite the App. Open it again Account > Set up a device

 

Hope this helps and welcome again! Heart

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