01-29-2020
19:45
- last edited on
01-30-2020
09:45
by
SilviaFitbit
01-29-2020
19:45
- last edited on
01-30-2020
09:45
by
SilviaFitbit
So, I cracked the screen on my Fitbit Ionic a few months ago. It still works, but was wondering if there is a way to replace the screen.
The second issue is my Ionic stopped charging tonight. I couldn't get any readout on the screen when I connected to the charge cord. When I looked at the back of the watch I noticed the middle contact (copper dot) is missing. Are they easy to replace?
Depending on how much these things cost to repair, I may wonder if I'll be better off to just buy a new watch.
Thanks in advance for any assistance.
Moderator edit: Updated subject for clarity
01-30-2020 09:50 - edited 01-30-2020 09:51
01-30-2020 09:50 - edited 01-30-2020 09:51
@AdamRL Welcome to the Community. Thanks for the detailed information shared.
I'll be happy to clarify your inquiry. It's not possible to replace the Ionic's screen on your watch or the charging contact that's missing because Fitbit doesn't have a repaired center.
However, I could create a case on your behalf with our Support team and they will continue assisting you through email, they could look for options to offer you.
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-30-2020 10:53
01-30-2020 10:53
01-31-2020 12:03
01-31-2020 12:03
@AdamRL Thanks for getting back. I have just created a case on your behalf with our Support team and they will continue assisting you through email.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.