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Ionic cracked screen and missing cord

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So, I cracked the screen on my Fitbit Ionic a few months ago. It still works, but was wondering if there is a way to replace the screen.

 

The second issue is my Ionic stopped charging tonight. I couldn't get any readout on the screen when I connected to the charge cord. When I looked at the back of the watch I noticed the middle contact (copper dot) is missing. Are they easy to replace?

 

Depending on how much these things cost to repair, I may wonder if I'll be better off to just buy a new watch.

 

Thanks in advance for any assistance.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

@AdamRL Welcome to the Community. Thanks for the detailed information shared.  

 

I'll be happy to clarify your inquiry. It's not possible to replace the Ionic's screen on your watch or the charging contact that's missing because Fitbit doesn't have a repaired center. 

 

However, I could create a case on your behalf with our Support team and they will continue assisting you through email, they could look for options to offer you. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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So to clarify, you have forwarded my issues/situation with the Fitbit
Support Team? Or do I need to do something at this point to involve them?

Thanks,
Adam
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@AdamRL Thanks for getting back. I have just created a case on your behalf with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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