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Ionic crashes after start-up

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‎07-09-2019 07:02 - last edited on ‎07-11-2019 11:31 by Fitbit Moderator

‎07-09-2019 07:02 - last edited on ‎07-11-2019 11:31 by Fitbit Moderator

LS,

Since last app update to v3.0 the iOS app on my iPhone XS connected to Fitbit Ionic immediately closes after start-up. When swiping up, I can see that the app is active, but it does not sync (no activity reported on the weekly progress report since the update on 2 July). Is this a known issue of version 3.0?

Another issue I reported earlier and had not been resolved in the latest 2.x app version is the inability to change the work/rest times in the interval training settings. App closed when trying to change work/rest time, and will not save to iOS app or Ionic watch. 

 

Moderator edit: Updated subject for clarity 

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‎07-11-2019 11:30 - edited ‎07-11-2019 11:31

‎07-11-2019 11:30 - edited ‎07-11-2019 11:31

A warm welcome to the Community @MaRu60. Thanks for the details mentioned. Sorry for the delay reply. 

 

I've shared your post with our Support team and they've mentioned that they have an open case with you, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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