Ionic dead

[KeithCandline]

My ionic was almost fully charged last night before going to bed.  Around 7 pm tonight, I noticed that I had a low battery warning.  By 9 pm, it was down to 15% so I turned it off and put it on the charger.  It never responded to the charger and now will not power up.

[dacchieu]

Hi @KeithCandline 

You need contact fitbit support. I have contacted and receiving replacement.

[KeithCandline]

I found the three-button truck and its back to life.

[Spbike]

Definitely contact Fitbit.  Unfortunately, this seems to be an ongoing issue with the Ionic.  They replaced mine (same issue, it just died), but there is a cost unless your Ionic is in warranty (their replacement is cheaper than if you purchase a new Ionic online).  Personally, if it happens again I will look for a different tracker.  Good luck, they were very accommodating.

[SunsetRunner]

I’m having the same problem. I just charged my ionic this morning. When I looked at it a few hours later it was on 0%, and now it won’t come back on.  This is the 4th Ionic I’ve had due to issues with them. I’m ready to give up!

[Mic142730]

Today I was running and back at home no battery! 
Impossible to charge my Fitbit, the screen stay black, no charge percentage 

[Ramywehbe12]

Same case i reset the device ans still the same

[CoxFamilyof4]

I plugged mine up to charge for the night and it died as well about a week ago. I have done everything in the forums and chatted--only to be informed my device is faulty and out of warranty. I was offered a 25% discount on the replacement. However, that was deceptive. It was only off the full price (not the current sale price of the device). I can buy one for $199, but with the 25% discount, it is $187! LOL! Just another slap in the face. If you search the forums, this is a common problem that the company is not taking responsibility for unless it is within the year it was purchased. 

[HeathersS]

It seems they are only replacing those that are within the 1 year warranty period. I have contacted customer service and only offered a discount because mine is just a couple months over year warranty. 🙁

[SunsetRunner]

I have received 3 replacements already. They last a couple months and then die. I think they’re replacing them with refurbished watches. 🤔

[dacchieu]

My watch over two year, I receiving replacement too. Depend your watch buy from genuine distribution or not.

[ZsoltT]

Hi Keith,

What is the "three-button truck", please?

[ZsoltT]

How do you call them? I only can find writing options at support page

[Owza]

As far as I can tell, you have to email, via the Help link.

[Nuala43]

Same for me. Frustrating. Although I tried resetting using 2 buttons it wouldn’t work. Just remained dead. Then I tried by connecting to power and held all 3 buttons at once (which was similar to the reset for hr2) and it reset ok. working again. Thanks. 

[Owza]

Thanks Nuala, I just gave that a try, no luck unfortunately.

There's nothing I can do to bring it back to life!

[SunsetRunner]

Try calling them at 1-877-623-4997.

[Robert497]

Thanks I just got ionic working again by pressing the 3 buttons together.

[Nuala43]

press all 3 buttons together for about 30 seconds while connected to power. Worked for me. May not work for everyone. Good luck. 

[full-stomp]

Mines like this after the firmware update. Theres a bug where it wont come out of standby.. When are they releasing a fix?