help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic didn't reset at midnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2019 14:45 - last edited on ‎07-19-2019 13:03 by Fitbit Moderator

‎07-18-2019 14:45 - last edited on ‎07-19-2019 13:03 by Fitbit Moderator

My Ionic stopped tracking my activity while I was in the middle of a soccer game last night. I reset it and recharged it both last night and this morning (this morning it said it had no charge at all). Now the screen says all the same data as yesterday and has synced all of yesterday’s steps on to my account for today as well. It’s 7am I doubt I have completed 23000 steps

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-19-2019 13:02

‎07-19-2019 13:02

Welcome to the Community @CDuffy. Thanks for the details mentioned and the troubleshooting tried.

 

It's pretty weird that your Ionic didn't reset last night and it stopped working in the middle of the soccer game. In this case, you can log driving to delete yesterday's data. 

 

I would like you to provide me with more details about your Ionic not working: 

- Was your Ionic fully charged?

- Did it turn off in the middle of the soccer game? 

- Is it working normally? 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes