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Ionic didn't sync yesterdays steps.

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‎11-09-2020 09:09 - last edited on ‎11-09-2020 14:28 by Fitbit Moderator

‎11-09-2020 09:09 - last edited on ‎11-09-2020 14:28 by Fitbit Moderator

My Ionic didn't sync all of yesterdays steps.

 

Moderator Edit: Clarified subject

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‎11-09-2020 14:27

‎11-09-2020 14:27

Hi @Greatphilsdead, welcome to the Community Forums.

 

Thanks for your post. To better assist you and further investigate, can you please elaborate on this? Is your Ionic not syncing at all or only your steps from yesterday were not synced with your account? If you're having syncing difficulties with your device, please try the troubleshooting steps from our help article: Why won't my Fitbit device sync?. If your steps were not synced, you can add them to your account manually following the steps that are specified on: How do I add, edit, or delete Fitbit data and activities?

 

Looking forward to your reply. 

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‎11-09-2020 15:07

In response to RicardoFitbit

‎11-09-2020 15:07

Hi Ricardo! Thanks for your reply. Yesterday I walked 8030 steps and had my phone with me which automatically synced. I then did a further 1970 steps without my phone, taking me to exactly 10000 steps and took my Fitbit watch off. This morning when I opened the app on my phone, yesterdays step count remained on 8030 and despite clicking sync now (with the watch on too) it remained on 8030. This makes me think I’ll have to sync my app every night before midnight which is very inconvenient and wasn’t necessary with my previous Fitbit (Surge.)
Hope you can help! Thanks again. Phil.
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