10-05-2019 03:41
10-05-2019 03:41
My beloved ionic died. It was working just fine, then sometime in the early hours of September 10, it shut down, never to log another step again. I had a Fitbit ZIP since 2014. After that had served me faithfully for three years, it died in 2017, I made the leap and invested in an Ionic. Just shy of two years and the Ionic turned off in the night. It won't respond to charging or attempting to factory reset. RIP
12-03-2019 09:51
12-03-2019 09:51
Same here. 2 ionics failed in less than a year each. The best they can do is a 25% discount. Everyone in the world could get a 25% discount on Black Friday. So what’s so great about a discount that was available to everyone. Fitbit doesn’t care about its customers. They just want your money.
12-03-2019 09:53
12-03-2019 09:53
Nope. The warranty is from the date of the original purchase.
01-09-2020 10:07
01-09-2020 10:07
My replacement is working well and I'm pleased. My first one died when I ran the update. So I have refused the offer to update on the new one. What am I missing in the update? If I say yes to the update, and it dies, have I no recourse since this is a replacement?
01-09-2020 12:52
01-09-2020 12:52
01-09-2020 13:12
01-09-2020 13:12
01-09-2020 15:03
01-09-2020 15:03