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Ionic display is showing vertical lines can't read anything

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‎09-29-2019 19:01 - last edited on ‎10-01-2019 06:50 by Fitbit Moderator

‎09-29-2019 19:01 - last edited on ‎10-01-2019 06:50 by Fitbit Moderator

yesterday my ionic display started to fade in vertical lines, i was able to still sync. from my cell.

I tried the 3 buttons reset still the same, i even just reset, the reset worked but still lines i cannot read anythings. and now its reset so i can,t set it up cause i can't see anythings than lines. i got this Ionic at last Chrismas . what can I do to restart it ?

 

Moderator edit: Updated subject for clarity 

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‎10-01-2019 06:54

‎10-01-2019 06:54

Welcome to the Community @belphoto. Sorry for the delayed reply. 

 

I appreciate the details mentioned and the troubleshooting tried. Since, you've tried restarting it and your Ionic's display is still not working, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email.

 

I'll be around if you need further assistance. 

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