help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic display malfunction

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2019 14:57 - last edited on ‎05-01-2019 12:02 by Fitbit Moderator

‎04-30-2019 14:57 - last edited on ‎05-01-2019 12:02 by Fitbit Moderator

I got an ionic fitbit for Christmas. Started wearing it then. I have been loving it. Battery life is a little weak. But back to what I am contacting everyone about. This morning I noticed my screen glitching a bit.   I had a low battery.  Thought maybe that was the cause. So I charged my battery and the screen went for a crap.  Only top third is working. And by working I mean legible. I have only been wearing this for 4 months now. $250 watch, expensive for 4 months

 

I have tried to reset. Reset does not fix crapped out screens.

 

Moderator edit: Format and subject for clarity 

Best Answer
1 REPLY 1

‎05-01-2019 12:13

‎05-01-2019 12:13

Welcome aboard @Stretch24 let me give you a hand with the screen of your Ionic watch.

 

First, I'd like to appreciate your patience and efforts troubleshooting this situation with our restart process. That said, I want to suggest you our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please check our help article: How do I erase my Fitbit device? which will explain you how to do it on your device display. However, if you're unable to perform this process due to the display difficulties, you can also try with the buttons on your device following the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

I'll be here if you need further assistance. Keep me posted. 

Best Answer
0 Votes