help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic display not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2020 05:13 - last edited on ‎10-21-2020 18:26 by Fitbit Moderator

‎10-21-2020 05:13 - last edited on ‎10-21-2020 18:26 by Fitbit Moderator

My screen is totally blank other than word Fitbit at the top. How can I fix this as can’t get to settings at all. Have tried turning things on and off but to no avail

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎10-21-2020 18:24

‎10-21-2020 18:24

Hi @CathGlidd, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. If you haven't already done so, I recommend you to restart your Ionic following the next steps:

 

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

Let me know if the issue persists so I can further assist you. 

Best Answer
0 Votes

‎10-22-2020 00:59

In response to RicardoFitbit

‎10-22-2020 00:59

It was the app screen that was blank

Best Answer
0 Votes