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Ionic display went blank

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‎11-26-2020 16:22 - last edited on ‎11-27-2020 14:07 by Fitbit Moderator

‎11-26-2020 16:22 - last edited on ‎11-27-2020 14:07 by Fitbit Moderator

My Ionic which was set up in June 2020 went blank today. Totally black. No lights on back. No lighted screen. No vibration. Tried reset and factory reset. Nothing. Do not know if on or off screen as nothing. Plugged in to charge although it did have a charge prior to blackout. Nothing. The Syncing device is an IPhone SE 2020. I am using this platform as I am not on Tweeter and have no intention of opening an account on Tweeter. 

 

Moderator Edit: Clarified subject

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‎11-26-2020 18:36

‎11-26-2020 18:36

Nothing whatsoever on the screen and no lights on the back? Have you investigated whether the problem is simply your charging cable has gone bad? IF that's not the problem, your battery may be dead.

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‎11-26-2020 19:41

In response to Williger

‎11-26-2020 19:41

No lights. Not thinking the charging cable as charged fine and was at 75% last evening. If battery what recourse do I have?  Battery has not showed any signs of power issues during daily use. 

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‎11-27-2020 14:10

In response to jogit

‎11-27-2020 14:10

@Williger Thank you for your assistance on the thread. 

 

@jogit A warm welcome to the Fitbit Community. Thank you for the details mentioned and the troubleshooting tried prior to posting. 

 

Since you have tried restarting it but the display isn't working. I've shared your post with our Support team and someone will contact you as soon as possible. 

 

Have a great weekend. 

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