Ionic display won't turn on

[SunsetRunner]

Great, just did this and I had to pair with the app again. Now can’t do that because the Fitbit is displaying a code I can’t see because the screen is not working. What a monumental stuff up this is...

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums.

Thanks for trying the factory reset procedure that was shared in another thread, I'm sorry to know that the display of your Ionic is still not turning on. Our Customer Support team was already contacted on your behalf, therefore, please keep an eye on your email inbox because they'll send you information to get you back on track.

I'll be here if you need anything else.

[SunsetRunner]

it sounds like you now have a Fitbit sponsored brick. But don’t worry, they offer you a discount to replace it from their store even though their last update caused it

Moderator Edit: Content

[SunsetRunner]

Thanks @RicardoFitbit , your advised hard reset has completely bricked my watch and like others, I’m left with a useless dud. 

[RicardoFitbit]

Your reply is appreciated @SunsetRunner.

Thanks for the details that were shared with me. I'm confused because a hard reset procedure wasn't recommended for your issue on this thread but I understand your frustration and I'm sorry to know that you're not satisfied with the service provided by our Customer Support team. As it turns out, I don't have access to the information they provided to assist you accordingly, this is the reason why I suggested you to contact them back if further assistance is needed. However, for a better understanding of the information they provided to you, please check our warranty policies here.

Don't hesitate to contact me back if you need anything else.