Ionic displaying Fitbit logo only

[Litberg]

I followed supports from a similar problem advice to do a factory reset (this is holding all three buttons down - then release the bottom right after a second logo flash).

After the factory reset it remains with the logo. After the battery died - I recharged - and it remains with the logo. What can I also do? Thanks for helping.

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[PaulMe]

Let the Ionic completely flatten the battery. This should do a reset of sorts. Charge it up and again attempt the 3 button reset procedure.

Leave connected to the charger when doing the reset.

[RicardoFitbit]

Hi @Litberg, welcome to the Community Forums!

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting over here, certainly, your Ionic isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

@PaulMe Thanks for your support and suggestions.

In the meantime they contact you, let me know if you have any additional questions.

[Litberg]

Hi,

My Ionic is still not working. I have tried a restart but ionic will still
give me the logo.
I recharged the ionic, same problem.

Best greetings
Litee Pier

[BillBz]

I'm experiencing the exact same issues. What are my options if any?

Thanks

[Litberg]

Hi

I dont get any contact. Pls try to contact me again pls.

My Fitbit is still in "LOGO Mode" no restart or update is possible.

thank you.