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Ionic doesn't work after swimming

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‎08-28-2019 07:07 - last edited on ‎08-29-2019 10:53 by Fitbit Moderator

‎08-28-2019 07:07 - last edited on ‎08-29-2019 10:53 by Fitbit Moderator

Went swimming in a 5" fresh water pool while on vacation.  My Ionic vibrated twice (as though I had a phone call) and hasn't worked since.  Any help on this situation would be appreciated. 

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎08-29-2019 10:58

‎08-29-2019 10:58

A warm welcome to the Community @MaceMusic. Thanks for the details mentioned. 

 

I appreciate your willingness to troubleshoot this with us. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-29-2019 16:29

In response to SilviaFitbit

‎08-29-2019 16:29

Greetings,
I was trying to get a solution to my problem in the community when my wife
advised me to call Fitbit customer service. A replacement Ionic is on the
way. Thanks for reaching out. PEACE and BLESSINGS
Best Answer

‎09-03-2019 07:51

In response to MaceMusic

‎09-03-2019 07:51

Thanks for letting me know that you've received a replacement Ionic @MaceMusic. Sorry for the delayed reply. 

 

Hope you can continue enjoying your Ionic and reaching your goals. 

 

I'll be around if you need further assistance. 😀

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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