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Ionic firmware update won't complete

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‎02-10-2021 01:12 - last edited on ‎02-10-2021 04:20 by Fitbit Moderator

‎02-10-2021 01:12 - last edited on ‎02-10-2021 04:20 by Fitbit Moderator

On the app I have the banner at the top saying I have a new update.

Every time I try to download it....10 minutes later it says it failed. Wifi or Bluetooth, every time it fails.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-10-2021 04:20

‎02-10-2021 04:20

Hi @Mkeo33, welcome to our Fitbit Community. Regarding the firmware update issue that your Fitbit Ionic has experienced, I'd like you to restart it as described in this help article. After this, try the troubleshooting steps that are listed in this help page. Finally, run the update again and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎02-10-2021 16:04

In response to JuanJoFitbit

‎02-10-2021 16:04

Thank you for your reply.

I just tried this and unfortunatelyit still did not work.

Any other suggestions?
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