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Ionic firmware won't update via WiFi

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‎03-10-2021 16:46 - last edited on ‎03-11-2021 09:46 by Fitbit Moderator

‎03-10-2021 16:46 - last edited on ‎03-11-2021 09:46 by Fitbit Moderator

It’s been three years now and I regret almost daily buying this tracker (Ionic). It barely pairs and syncs every.single.day.  The help section is useless and I’ve had just about enough. Now I’m spinning my wheels trying to install this update. All I get after it pairs is it searching for WiFi. I am right next to the **ahem** router. I have better things to do after wasting another hour of my life on this poor technology.
I am over it. Time for an Apple Watch. 

 

Moderator Edit: Clarified subject

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‎03-11-2021 13:36 - last edited on ‎10-02-2025 17:14 by Fitbit Moderator

‎03-11-2021 13:36 - last edited on ‎10-02-2025 17:14 by Fitbit Moderator

@richwios Hi there. Thank you for the details mentioned. 

I see where your disappointment is coming from. I appreciate the troubleshooting tried prior to posting. 

In this case, please confirm that you've tried the troubleshooting posted in this article. Also, please let me know the phone model and OS installed. 

Hope this helps. 

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