Ionic heart rate and steps not reading

[24vqt]

For the last month my Iconic Heart Rate has read 🖤??? And 0 for steps. I have to manually sync my watch to my phone almost every day to get the clock to update

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

A warm welcome to the Community @24vqt. Thanks for the details mentioned and the troubleshooting performed. 

If your heart rate isn't working, please try the steps mentioned on this article: Why don't I see my heart rate on my Fitbit device?. Also, reply to the following questions: 

- Is your Ionic showing step data in your display? 

- Is it only not tracking your step information?

- Do you sync everyday?

Keep me posted! 

[24vqt]

I am syncing my watch everyday. I was not aware that this had to be done. 

It it is not showing steps or heart rate on my display.

[SilviaFitbit]

Thanks for getting back @24vqt. Sorry for the delayed reply. 

It's pretty weird that your heart rate and steps aren't showing properly in your Blaze's display. I would like you to try changing the clock face to a different one and then check if this data shows in your tracker. 

Let me know how it goes.