help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic is in a constant loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2019 09:07 - last edited on ‎08-02-2019 07:04 by Fitbit Moderator

‎08-01-2019 09:07 - last edited on ‎08-02-2019 07:04 by Fitbit Moderator

hello, i go to settings on fibit and bluetooth and i see logo fitbit. Restart and restart all the time. 

 

 

my version is 27.33.1.30

 

 How search New frimware?

 

factory reset on band not help, remove app and bt connection not help

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎08-02-2019 07:03

‎08-02-2019 07:03

It's great to see you around @leslaw. Thanks for the troubleshooting tried and the details mentioned. 

 

I appreciate you mentioned the firmware version you have and I can confirm you have the latest version. In this case, I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-15-2019 05:49

In response to SilviaFitbit

‎10-15-2019 05:49

now i have black screen. But ionic work and i return to shop. 

Best Answer