Ionic is not responding

[csfreder]

need a warantee trade in.  send me the information to do that.

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @csfreder, let me give you a warm welcome to our Community.

Thanks for letting me know that your Ionic is not responding, you did an excellent job researching for troubleshooting steps. But let's try a couple of steps that might help to bring to life your Ionic. 

I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart your Ionic, if you haven't do so. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too.

Let's give it a try and please keep me posted. 

[csfreder]

I will clean, but when it "turned off," it was between 80% and 85%
charged. it didn't turn off b/c it was out of power. i can't restart b/c
holding the two buttons does nothing. it is like when it is restarted
after power down and before restart.

[csfreder]

cleaned.  sparkly.   nothing.  plugged in, left off charger, nothing.  was about 85% when "shut down."  

[csfreder]

Haven't heard anything back.  Haven't heard that a replacement is on the way.  Fitbits in my family that have died:

Surge (mine)

(second Surge is on my son, band separating from tracker)

Two fitbit Alta (wife and son)

Iconic (mine again)

one Blaze that has to be charged twice per day. (bought it used, on my younger son)

My wife wants an apple watch, my brother likes Samsung smart watch.  I like the Fitbit community, but this is getting ridiculous.  When am i going to learn, I ask myself...  

[Loreetz]

Welcome to the support group for ionic withdraw when it just shuts down for no apparent reason. Hope your in warrenty otherwise your up the creek without a paddle like many others. 

[csfreder]

this is a thing?  What the hell?