Ionic is not syncing periodically

[GD11009]

Yesterdays steps are not showing up but today's are.  It says it has not synced since yesterday morning.  Does Fitbit know how to program Bluetooth syncing?  My old ChargeHR had trouble too but not this bad.  Can't get the **ahem** thing to sync!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @GD11009, it's nice to see you around the Community Forums! If your device is paired to the Fitbit app, it syncs every time you open the app. If you turn on All-Day sync it also syncs periodically throughout the day. If you sync your device with a computer and Fitbit Connect, it syncs automatically every 15 to 30 minutes when the Fitbit device and computer are nearby, and the dongle is plugged in, if applicable.

To manually sync your device, with your device nearby, open the Fitbit app and find the picture of your device on the Fitbit app dashboard.

Are you still having issues when syncing your Fitbit Ionic? If so, I'd like you to make sure that your Fitbit Ionic is still connected to your Fitbit account. Maybe the tracker got unpaired and that's why it's not syncing? Also, check if the tracker is still appearing on the phone's Bluetooth settings. 

Keep in mind that a syncing difficulties may be caused by a missing requirement. Check the following:

• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your Fitbit app is up-to-date. 
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. 
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date. 

Depending your Android device, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If those steps don't work, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. Restart your Ionic by following these steps. 
5. Uninstall and reinstall the Fitbit app.

Also, check this helpful article for more details about this. 

Try that out and let me know how it goes!