07-05-2018 07:16 - last edited on 07-05-2018 07:36 by MarreFitbit
07-05-2018 07:16 - last edited on 07-05-2018 07:36 by MarreFitbit
This is like the 3rd time in 3 months that I've had problems syncing my Ionic....I'm about ready to trash the thing and go with a different company.
Yes, I've turned it off, checked the bluetooth, signed out and closed the app, reopened the app...reset the **ahem** Ionic....
So can I expect to be doing this once a month for as long as I use this?!?!
Anyone have any experience with the Garmin products????
Moderator edit: updated subject for clarity
07-05-2018 07:38 - edited 02-11-2024 10:58
07-05-2018 07:38 - edited 02-11-2024 10:58
Hey there @Mkegal, it's nice to see you around here! If your device is paired to the Fitbit app, it syncs every time you open the app. If you turn on All-Day sync it also syncs periodically throughout the day. If you sync your device with a computer and Fitbit Connect, it syncs automatically every 15 to 30 minutes when the Fitbit device and computer are nearby, and the dongle is plugged in, if applicable.
To manually sync your device, with your device nearby, open the Fitbit app and find the picture of your device on the Fitbit app dashboard.
Are you still having issues when syncing your Fitbit Ionic? If so, I'd like you to make sure that your Fitbit Ionic is still connected to your Fitbit account. Maybe the tracker got unpaired and that's why it's not syncing? Also, check if the tracker is still appearing on the phone's Bluetooth settings.
Keep in mind that a syncing difficulties may be caused by a missing requirement. Check the following:
Depending your Android device, these tips might make syncing easier:
If those steps don't work, try these steps:
Also, check this helpful article for more details about this.
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